Refund and Returns Policy
Effective Date: [Insert Date]
Ashta Furniture (“we,” “us,” or “our”) is committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the process for returns, exchanges, and refunds.
1. Returns
Eligibility for Returns:
- Time Frame: You can return products within [insert number] days from the date of receipt.
- Condition: Items must be returned in their original condition, unused, and in the original packaging. Furniture must be assembled and in a condition suitable for resale.
- Exclusions: Certain items, such as custom-made furniture, clearance items, or items marked as non-returnable, are not eligible for returns. Please check the product description for return eligibility.
Return Process:
- Request a Return: Contact our customer service team at [insert contact information] to request a return authorization. Provide your order number, a description of the item, and the reason for the return.
- Return Shipping: Once your return request is approved, you will receive instructions on how to return the item. Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged item).
- Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will process your refund or exchange.
2. Refunds
Refund Process:
- Processing Time: Refunds will be processed within [insert number] business days after we receive and inspect the returned item.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer available, we will offer an alternative solution.
- Shipping Costs: Shipping costs are non-refundable, except in cases where the return is due to an error on our part.
Partial Refunds:
- Restocking Fees: A restocking fee of [insert percentage] may apply to returned items, depending on the condition of the item and the reason for the return.
- Damaged Items: If the item is returned damaged or not in its original condition, we may deduct the cost of repairs or replacement from the refund amount.
3. Exchanges
Eligibility for Exchanges:
- Time Frame: Exchange requests must be made within [insert number] days of receipt of the item.
- Condition: Items must be in their original condition, unused, and in the original packaging.
Exchange Process:
- Request an Exchange: Contact our customer service team to request an exchange. Provide your order number, a description of the item, and the item you wish to receive in exchange.
- Exchange Shipping: You will be responsible for the shipping costs associated with returning the original item and receiving the new item unless the exchange is due to an error on our part.
4. Damaged or Defective Items
Reporting Issues:
- Inspection Upon Delivery: Inspect your items upon delivery and report any damage or defects within [insert number] days of receipt.
- Contact Us: Contact our customer service team at [insert contact information] to report damaged or defective items. Provide your order number, a description of the issue, and any supporting photos.
Resolution:
- Replacement or Repair: We will offer a replacement or repair for damaged or defective items at no additional cost.
- Refund: If a replacement or repair is not feasible, we will process a full refund, including shipping costs.
5. How to Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team:
Ashta Furniture
Add: 01, West, Aakash Nagar, Nilemore, Nalasopara West, Vasai-Virar, Nala Sopara, Maharashtra 401203
call +91-82373-65604
email info@roomshiftingservices.com
Our goal is to ensure your satisfaction with our products and services. We appreciate your understanding and cooperation with our refund and return process.
Note: This policy is subject to change. We will notify you of any updates by posting the revised policy on our website with an updated effective date.